User Help

Forgot Password

If you are trying to log on to the system but have forgotten your Password, perform these steps:

  • Click the Forgot Your Password? link. The Password Reset screen displays.

  • In the input field provided, enter your Logon (User) ID.

  • Click Next. One of your selected security questions displays.

  • Enter the appropriate answer to the question and click Next.

    The system re-displays the Password Reset screen, which includes the first half (leftmost) portion of your new password. The system also sends you an email containing the second half (rightmost) portion of your new password.

  • Access the second half (rightmost) portion of your reset password from the email.

  • From the Password Reset screen, click Continue. The Login screen re-displays.

  • NOTE: You can now log on using the new system-assigned password. However, the system will immediately require you to select a new password.

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